---
title: "Collaborate & interact with your buyer"
url: "https://help.emlen.io/en/article/collaborate-interact-with-your-buyer"
language: "en"
last_updated: "2026-04-21T07:31:31.283Z"
---

# Collaborate & interact with your buyer

Provide your buyer with a direct, instant way to interact with you, ask questions, and share the Destination with other stakeholders invold in the deal. Below is an overview of how collaboration features—such as Chat, Pin-a-Comment, and Invite Others—work.

![](https://cdn-assets.productfruits.com/3418f9a5-021d-44e4-b298-1cff8ff84787)

## Collaboration Features

**Email verification** ensures that only valid email addresses are used to log into the collaboration features. When enabled, contacts must confirm their email by entering a code sent to their inbox before using features like Mutual Action Plan, Chat, Call, or Pin-a-Comment. Invite Others and Content Upload always require verification (i.e. for these features the confirmation code is always enabled).

### Mutual action plan

-   Define tasks where you can collaborate on together with the buying center
-   You can assign due dates and responsible contacts
-   If you enable "Contact can manage action items" then the buyer can edit the Mutual Action Plan directly from the Destination (buyer view)
-   Attention: this feature sends out automatic messages, reminding the contacts of tasks and due dates

### Chat

-   Buyers can click “Open chat” to start a conversation with you
-   You and all contacts linked to the Destination will receive an email notification about new messages
-   You can reply directly in the Destination or via the Chat section in the emlen app (recommended for managing multiple conversations)
-   Both you and your buyers can attach files in the chat

### Calls

-   You or your buyer can start a video call (including screen sharing) directly from the chat window

### Pin-a-Comment

-   Buyers can pin comments directly on a specific PDF page
-   You’ll receive an email notification when a new comment is added
-   Use @mention to tag and notify your customer when replying
-   A full list of all pinned comments appears in the left panel when you click “Pin a comment.”

### Call-to-Action Links

-   Enable Call-to-Action links in the settings of your destination.
-   The type of interaction depends on the link type you choose
-   Links can open directly in the Destination or in a new browser tab (depending on the website’s settings)

![](https://cdn-assets.productfruits.com/57cdbb26-9510-4acd-b45c-78b14a9a2568)

### Invite Others

-   Your main contact can involve additional stakeholders by clicking “Invite Others.”
-   They can enter colleagues’ email addresses and add a short invite message
-   You will get a notification when an invitation is triggered

## Content

-   Enable AI Chat (cf. [here](https://help.emlen.io/en/article/ai-chat))
-   Allow content upload
-   Allow content download
-   Allow content reviews